Mission Statement

To provide quality computer hardware and software troubleshooting and services to a market saturated with inadequately trained and quick fix oriented computer consultants.  We believe the computer revolution has spawned a full line of businesses and professionals that are blind to the end user's needs and cater to their own skill sets -- not necessarily what is in the best interest of the consumer.

ePlus Service is a company dedicated to providing quality long-term solutions.  We do not opt for quick fix immediate patches or to perform unnecessary software installations.  Getting to the root of a problem often requires more initial time spent in troubleshooting analysis -- but offers a far bigger savings in the future by cutting down repeat service calls or "do over" technical issues.  The phrase "do it right the first time" is what we are all about.

Our philosophy at ePlus Service is that you are your own computer expert.   You are fully aware of your hardware and software expectations.    By using our recommendations and services you can accomplish exactly what you set out to do . . . without unexplained technical jargon or spending extravagant amounts of money on unnecessary hardware or software.

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ePlus Service Schedule of Services

 

Service Rate:   $75 per hour plus $45 per visit for Onsite Service Calls

Discount Available for Yearly Maintenance Agreement.

Listed below are typical services we offer:

Adware Removal                    

• Installation of adware/spyware scanning and prevention software
• Latest definitions updates for the scanning and prevention software
• Deep scan and removal of existing adware/spyware
• Software will be configured for long term maintenance usage                      

Virus Removal

• Installation of virus scanning and prevention software
• Latest definitions updates for the scanning and prevention software
• Deep scan and removal of existing viruses
• Software will be configured for long term maintenance usage

Operating System Updates

• Perform various critical windows updates for existing hardware and software
• Install Service Pack 2 for Windows XP operating system
• Upgrade operating system from earlier versions

Computer Optimization

• Add or Removal of unnecessary programs
• Customize desktop settings
• Internet Browsing custom tailored settings
• Outlook / Outlook Express setup and tailored settings

Hardware Issues

• Diagnose and/or repair computer hardware
• Hardware driver updates and installation
• DVD/CD/RW software configuration and installations
• Memory upgrades
• Hard drive upgrades power supply or fan replacement
• General computer cage cleaning

Data Recovery and Backup

• Total hard drive backups to carefully labeled CD's

Network Analysis

• Setup and maintain home or office network
• Installation of routers and firewalls
• Wireless LAN setup
• Ethernet adaptor configuration and troubleshooting
• Network topology and mapping recommendations
• Custom cat5 network cable runs

Software Support

• Coordinate with third party vendors to install patches or updates
• Custom configuration or modification
• Data migration and integration
• Security consultation and implementation
• Custom programming when needed

Web Design and Implementation

• Custom HTML page generation
• CSS style sheet implementation
• Domain Name searching & recommendations
• Internet specific eCommerce consultation
• Internet advertising assistance
• CGI script implementation and configuration
• Search engine optimization strategies